Before contacting us, please check the list below to see if your question has already been answered.
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118CARS.com was founded in 2009 in Deventer, The Netherlands, where our headquarters are still located.
Yes, we collect and store your information securely for shipping and account purposes. We never share your data with third parties.
Shipping costs depend on the destination. You’ll see the final cost at checkout.
We pack every model car carefully using bubble wrap and paper bedding. Each item is thoroughly checked before shipping.
Yes, your country may charge VAT or customs fees. These are your responsibility and cannot be estimated by us.
We ship your order the next business day after payment. You’ll receive a track & trace code via email.
Once your order has been shipped, you’ll receive a tracking code by email (usually from PostNL or a partner courier).
We ship across Europe and to many countries worldwide, using reliable international carriers.
We accept Paypal Visa, Mastercard, and Maestro. Bank transfer is also available upon request.
You can check your order status at any time in the “My Orders” section of your account.
